THE COMPLETE SERVICENOW SYSTEM ADMINISTRATOR COURSE

 
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In this course, students will learn how to administer a ServiceNow instance and prepare for the ServiceNow certified System Administrator exam.

FAQs

Q: What version of ServiceNow does this cover? 
A: This course is recorded on the Kingston (2018) release

Q: Can I pass the exam using only this course as a guide?
A: Yes! I've had many students who have successfully passed the exam after telling me that this is the only study material they needed.

Q: Is this course an update to your ServiceNow 101: Administration course?
A: Yes, I've decided to change the name of this course from ServiceNow 101: Administration to The Complete ServiceNow System Administrator Course. In addition to the name change, I've also added over 2.5 hours of new content including topics like the Service Portal.

Features

  • - Recorded on Kingston release (2018)

  • - Quizzes

  • - Practice Exam

  • - Workbook

  • - 1080p video recording

Topics Covered

  1. User Interfaces

  2. Customizations including: UI Policies, UI Actions, Business Rules, Script Includes, Data Policies

  3. Client-side versus Server-side

  4. Update Sets

  5. Databases, Tables, Fields, & Records

  6. Field types & reference fields

  7. Table relationships

  8. Table administration

  9. Users, Groups, & Roles

  10. Access Controls

  11. LDAP & SSO

  12. Incident Management

  13. Problem Management

  14. Change Management

  15. Configuration Management

  16. Service-Level Agreements

  17. Service Catalog Management

  18. Knowledge Management

  19. Service Portal

  20. System Properties

  21. ServiceNow Connect

  22. System Diagnostics

  23. Events & Notifications

  24. Workflows

  25. Import Sets

  26. Reporting

  27. Custom Application Development